Dashboard

-6.3%

Total Calls

900

-0.1%

AI Handled

80.7%

-4.8%

Missed Calls

79

+0.8%

Avg Duration

1m 4s

-6.4%

SMS Sent

234

-6.0%

Cost Saved by AI

$577

Calls Over Time
Call Type Breakdown
Appointment Booking22825.3%
X-Ray / OPG16117.9%
Results Enquiry12614.0%
GP/Referrer (Urgent)11512.8%
GP/Referrer (Routine)9710.8%
General Information9510.6%
Service Information788.7%
Calls by Clinic
Peak Hours

AI vs Staff Cost Comparison

AI Cost / Call

$0.16

Staff Cost / Call

$0.80

Cost reduction80% savings

AI total (period)

$115

Staff equiv. (period)

$577

Recent Calls

TimeClinicCallerTypeOutcomeDurationHandled By
Mar 19, 11:49 PMWendouree***5825X-Ray / OPGInfo Provided33sAI
Mar 19, 10:41 PMWendouree***3162GP/Referrer (Urgent)Transferred34sHuman
Mar 19, 9:31 PMBendigo***3668GP/Referrer (Routine)Missed18sAI
Mar 19, 9:02 PMBendigo***2398General InformationInfo Provided1m 41sAI
Mar 19, 7:51 PMLucas***2461GP/Referrer (Urgent)Transferred39sHuman
Mar 19, 7:45 PMShepparton***3417GP/Referrer (Urgent)Transferred1m 1sHuman
Mar 19, 6:44 PMLucas***6235Appointment BookingBooking Link Sent2m 12sAI
Mar 19, 5:58 PMLucas***8830Appointment BookingBooking Link Sent1m 41sAI
Mar 19, 5:56 PMShepparton***7457Service InformationService Info Sent1m 13sAI
Mar 19, 5:55 PMBendigo***7601GP/Referrer (Routine)Resolved1m 2sAI
Mar 19, 5:54 PMWendouree***7921Service InformationService Info Sent1m 53sAI
Mar 19, 5:53 PMShepparton***3491Results EnquiryMissed17sAI
Mar 19, 5:52 PMBendigo***6335Appointment BookingBooking Link Sent1m 7sAI
Mar 19, 5:51 PMSebastopol***1116GP/Referrer (Urgent)Transferred36sHuman
Mar 19, 5:49 PMBendigo***3150X-Ray / OPGInfo Provided55sAI
Mar 19, 5:47 PMShepparton***8234X-Ray / OPGInfo Provided24sAI
Mar 19, 5:34 PMLucas***5396Appointment BookingBooking Link Sent1m 32sAI
Mar 19, 5:33 PMShepparton***7728Appointment BookingBooking Link Sent2m 34sAI
Mar 19, 5:28 PMShepparton***3573Appointment BookingBooking Link Sent1m 14sAI
Mar 19, 5:28 PMShepparton***3432Appointment BookingTransferred2m 11sHuman